1. Introduction

Welcome to SIVALAYAM. We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, with whom we share it, and your rights.

2. Information We Collect

We may collect information that you voluntarily provide and information automatically collected when you use our website or services:

• Personal Information: name, email address, phone number, billing and shipping addresses, order history, and other details you provide when placing orders or contacting us.
• Payment Information: payments are processed securely through third-party payment gateways. We may retain transaction references needed for order records.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and other analytics data used to improve the website and services.

3. How We Use Your Information

We use the data we collect for the following purposes:
• To process and fulfil orders, manage returns and refunds, and communicate order status.
• To respond to inquiries, provide customer support, and improve our services.
• To send newsletters, marketing communications, and promotional offers if you have opted in (you can opt out anytime).
• To detect and prevent fraud, abuse, and other illegal activities.
• To comply with legal obligations and enforce our policies.

4. Sharing & Disclosure

We will not sell or rent your personal information. We may share information in limited circumstances:
• Service Providers: payment processors, delivery couriers, IT and hosting providers, and other vendors who perform services on our behalf.
• Legal Requests: if required by law, court order, or to protect our rights or safety.
• Business Transfers: in connection with a merger, acquisition, or sale of assets — with notice to affected users where required by law.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to operate the site and improve user experience. You can control cookies through your browser settings, but disabling some cookies may limit site functionality.

6. Security

We implement reasonable security measures to protect personal data. However, please understand that no internet-based system can be guaranteed 100% secure.

7. Your Rights

Depending on your location, you may have the right to:
• Access or obtain a copy of personal data we hold about you.
• Request correction or erasure of inaccurate or incomplete data.
• Object to processing or request restriction of processing where applicable.
• Withdraw consent to marketing communications at any time.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of our services after changes signifies acceptance of the updated policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact footer Address: